Study: It All Comes Down to Bedside Manner?
By Admin | August 03, 2024
Negative online reviews of individual spine surgeons. Not only not helpful, but misleading.
A team from the Department of Orthopaedic Surgery at the University of Pittsburgh Medical Center set out to assess negative reviews of spine surgeons in the U.S., comparing surgical versus nonsurgical reviewers. Their work, “Characterizing Negative Online Reviews of Spine Surgeons,” appears in the June 1, 2024, edition of Spine.
“Many of us physicians share the frustration that we are reviewed unfairly on-line,” said co-author Joon Y. Lee, M.D., the Orland Bethel Endowed Professor at the University of Pittsburgh School of Medicine, to OTW.
“Unlike typical businesses, physicians as individuals cannot reasonably defend some very negative and personal online comments. Due to the sensitivity of our interactions with the patients, it is often difficult to rebut or describe in detail the nature of the patient interaction that led to the negative review.”
“We wanted to quantitatively and qualitatively analyze the reasons for negative online reviews for spine surgeons to the best of our ability. We wanted to understand the nature of interactions and...(More)
For more info please read, It All Comes Down to Bedside Manner?, by Orthopedics This Week
