The success of your intraoperative neuromonitoring company is directly related to the technology your IONM consultants use. Managing, updating and supporting this equipment, and ensuring it integrates with your other applications, such as billing, is critical to the success of your IT services.
Apex IONM Solutions provides clients a suite of technological services, products and expertise, including the following:
- Full-service monitoring computer support for IONM services
- Cadwell equipment setup and install of all necessary software apps (telemedicine systems, anti-virus/malware, web email, cloud server connections, encryption services, real-time data backup systems)
- 24/7 access to library of Cadwell templates written by committee of Apex IONM Solutions neuromonitoring staff
- Remote, on-demand technical support
- Integrated chat, screen capture and desktop sharing via web-based EMR software
- Asset management, tracking, geolocation and remote kill features
- IT Security consulting by a Certified Information Systems Security Professional (CISSP)
- Access to a MCSE-Server Expert for server infrastructure, private cloud, enterprise devices and applications, SharePoint, data platform and business intelligence
Apex IONM Solutions offers a variety of technical support services to meet your IONM’s needs:
For Your Computer:
- MS Office Professional
- Screen capture software
- Anti-virus
- Hard drive encryption
- Anti-crypto locker software
- Real-time data backup software
- Backup computer (included if Apex is maintaining system)
- Asset management and tracking
- Hardware and software reports per asset
- Geolocation (general IP or wireless triangulation)
- Remote kill
For Your System:
- Integrated chat, screen capture and desktop sharing via web-based EMR software
- Real-time data backups
- Remote assistance software
- Help desk support
- Hosted VPN services
- Email services
- Hardware and software upgrades
- Hosted VOIP services
May 2020 Cybercrime Update
For your Staff (Human error)
Cybercrime is up 400% during the COVID-19 crisis. 89% of healthcare providers have experienced a data breach in 2019-2020.
Human error is most often to blame for patient information data loss due to sophisticated spear-phishing or spamming threats. Unfortunately, with the increased attacks we now have firsthand experience with this issue also. It is important to note that it is not as simple as a “bad” staff member. It can happen in a flash to the best people who are truly dedicated to quality patient care but, may need additional training to recognize new threats.
Apex cannot guarantee it will never happen to your organization; however, we can help you ensure that best practices and training are in place.
Apex offers:
- Assistance with ongoing continuing cybersecurity education
- Ongoing testing program with customized fake phishing emails
- Securely storing data and reports so all data is not accessible by all staff (need to know basis)
- Limiting PHI in mass reporting of data for analysis and problem-solving
- Course work on cybersecurity, and the importance of HIPAA/GDPR, for continuing education of staff
- Updating “whitelists” and flagging fake email addresses
- Apex continually looks for new methods to keep patient data secure
